Is there a difference between VoIP and digital phone lines?

voip from isdn

By: NexTel Australia

October 21, 2019

Is there a difference between VoIP and digital phone lines?

Your current phone system uses digital connections, so it must be VoIP, right? If you are still connected via ISDN, then that’s probably not true. The world has truly moved on from ISDN and nowhere is that more evident than in our offices and places of business.

The advances in technology allow us to reach a much wider audience, more regularly. Email, messaging and conferencing services are chaning the way we communicate – but we still need to simply be able to call people up on occasion to nail down important details. It’s very important to understand what works best in your business before choosing a communications method. For instance, older team members (often senior management) may prefer using a ‘landline’. Younger or more tech savvy members are already familiar with the VoIP (Voice over Internet Protocol) options in place.

But isn’t a phone just a phone?

To the end user, simply picking up a handset and being able to dial someone else is the goal. What happens in between is up for discussion, How that message travels can be streamlined and the costs minimised. At the point your voice gets tranformed from sound (analog) to data (digital), the route it takes can now be entirely controlled and managed via computer over the internet – taking V voice O over I internet P protocol (VoIP). Because internet plans are so competitive, you can kiss those expensive dedicated phone lines goodbye and reap the benefits that Internet Telephony can achieve.

Say goodbye to expensive PABX systems

Because the calls are instantly converted to digital, they can travel anywhere to get routed. Your “phone system" doesn’t even need to be on premises, with many business taking advantage of cloud based PABX functionality without having to have an expensive phone system in house. Often, these cloud systems have many more features such as call routing, queing and hunting built in, not purchased as extras, but as standard.

Cabling is easier too

IP Phones run off the same cabling system as the computer in your office. Most have an in and an out port, meaning you only have to lay one cable to the desk…which goes into the phone and the PC is then plugged in to the out port of the phone. They also come in a wireless flavour, meaning less clutter on the desk.

Video phones are finally here!

Many IP phones come with a built in screen and camera, so you can optionally speak face to face with the person at the other end (if they are similarly equipped).

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