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Thanks for reaching out to the Nextel Support Team.

We value your enquiry. Our company is growing at a fast pace and we need to keep up with times with support ticketing and a seemless integration between your support enquiry and a speedy resolution. Once you log a support ticket, our processes and information sharing between each other become fully automated. We ask you to complete the support fields on the right and then your support enquiry is all underway. Should you have an urgent matter, please call us on 139 139. 24 hours 7 days.

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FTTN

FTTN Connections

FTTN connections will mean that the NBN can be rolled out considerably more quickly than the FTTP technique. The downside of this faster rollout is that the old copper wire in the street is still relied upon to carry the Internet service. There is a lot of commentary around this copper being very old and of poor quality.

At the time of writing there are very few active services on FTTN but retail service providers like NEXTEL will provide a VDSL router to allow users to connect. This allows for speeds in excess of 80Mbps/40Mbps to be delivered down the copper cable. The maximum speed available is going to be dependent on the length of copper needed to run from your home or business to the node.

FTTN plans will be coming out with NEXTEL Telecom very soon. Please keep checking our nbn Broadband page for plan details.

With FTTN services now coming online across the country we know more about the connection process. When you have an existing phone line and order a FTTN NBN service from a retail service provider like NEXTEL Telecom you’ll be set a date for activation. On this day any ADSL service running on your telephone line will cease to work. On the same day NBN will become active. At this time you will need a FTTN ready modem. This is known as a VDSL modem. Your landline telephone number can remain active after activation of NBN. You will have 18 months from the time NBN becomes available to order until the phone line component of your telephone line will cease to work.

If you wish to keep your landline telephone number it is important that you transfer it to a voice service on the NBN prior to your set copper disconnection date. This will be made available to you and is usually 18 months after the date when NBN becomes available to order in your area.

If you do not currently have a landline telephone line running into your home, you will need a new one installed. NBN charge a $300 charge for this and it is usually the responsibility of the home owner to ensure that this is in place. In these cases an on-site appointment is required and access to your home would be required.

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