Choosing the business internet connection that’s right for your business
By: NexTel Australia
October 7, 2019
Not All Business Internet Plans Are the Same
A reliable Internet connection is very important to a business, whether large or small. Choosing an Internet Provider (ISP) can be confusing at the best of times – working out which one is just right your requirements. The right business Internet plan means that your staff can communicate quickly and easily with each other, your customers and suppliers. There are many ISP’s out there, so it’s important to make time to work out which one will provide the best fit for your particular situation. It’s not just about how fast it is – flexibility and scalability are also very important factors for business internet.
We’ve put together this handy checklist to help you along.
1. The Need for Speed
Yes, it’s not just about speed – but speed is important. A slow connection can be frustrating and reduce productivity. It’s very important that you have the right bandwidth to deal with high data usage, multi-location and sensitive data. Remember, it’s not just web traffic you are catering for – your telephone system will probably also be carried on it – imagine if your connection were so slow that your phones stopped working!
Older technology such as ADSL would offer speeds such as 24Mbps/512Kbps (asymmetric) – meaning data came down to your location faster than it travelled out. A symmetrical service might offer 2Mbps/2Mbps (symmetric), meaning it was the same speed both ways (but notice that the download speed was way slower. These speeds were also offered as “best effort" meaning that there was no guarantee that you would consistently achieve them.
2. Good Upload Speed is Critical
As more and more services have moved to the cloud, the upload speed has become very important. When your team needs to share files in many different ways to many different people, fast upload speeds are essential.
3. Great Support
In theory, you should never have to bother talking further with your ISP unless you need to make changes to your service. However, inevitably things do go wrong – and when they do, you want to make sure your ISP is able to fix them quickly and efficiently. Most ISPs now operate under a Service Level Agreement (SLA). Simply put, if they do not perform to the level of support they promise, you are entitled to be compensated. Not all SLAs are the same, but they should include at a minimum:
- Security and Uptime Guarantees
- Guaranteed Resolution Timelines
- Local 24/7 technical support
- A track record of not making customers wait on hold for unreasonable lengths of time.
NexTel Offers it All
A high speed internet connection from NexTel offers all of the above – and all competitively priced and backed by a rock solid reputation for service.
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