Are there WiFi Office Phones?

wifi office phones

By: NexTel Australia

August 24, 2019

Can You Get a Wifi Office Phones?

With technology absolutely everywhere now, cabling is becoming every more difficult to manage in the office. WiFi has been a great way to connect your computers and mobile devices, but what about WiFI office phones? Well, they’re here now, and many existing handsets can be fitted with WiFi dongles for as little as $50.

When you consider that running a cable to a point in the office can often cost three times as much, WiFi office phones make a lot of sense. If your current handsets cannot use a dongle, replacing them with WiFi office phones will still probably be more cost effective. And you get the added bonus of less wires on your desk!

How WiFi Works

A WiFi network makes use of radio waves to transmit and receive information across a network. A WiFi device includes an adapter that will translate data to a radio signal. This same signal will be transmitted to another device known as the router. Once received, that data will be sent to the Internet through a wired Ethernet connection.

As the wireless router works as a two-way traffic, the data received from the Internet will also pass through the router to be received by your WiFi device’s wireless adapter.

For Wifi Office Phones to Work, You Need a Good WiFi Infrastructure.

Depending on the size of your office, sometimes a single WiFi access point is not enough. So what happens when you need to add another one? It’s not as straightforward as it sounds – WiFi access points need to be installed and configured in such a way that they can share information between themselves and the rest of the network. NexTel are highly experienced when it comes to implementing structured WiFi. As more and more devices in the office become WiFi enabled, a professionally managed, secure installation is becoming ever more necessary.

Of course, all WiFi access points will be connected to the network via cabling, and NexTel have a long history of providing high quality data cabling installations for small, medium and large offices.

What’s Next?

If you would like to find out if you existing system can be adapted for WiFi office phones, or to get your office cabling up to scratch, please get in touch with NexTel.


Aged Care Nurse Call & Health Care Communication Systems

Nextel Aged Care

By: NexTel Australia

August 18, 2019

Navigating new healthcare technologies is a big and sometimes daunting responsibility for hospital, aged care and retirement home leaders. One of the issues many of them would need to examine in healthcare technology is – are all Nurse Call systems the same?

No, not all Nurse Call systems are the same. A good Nurse Call system needs to have a focus and that means it needs to greatly boost the workflow and efficiency of caregivers while also dealing with growing demands within the healthcare environment. That includes system growing patient numbers and the ever-present pressure on budgets.

What a good Nurse Call system looks like
It needs to provide the most up-to-date technology for efficient communications tasks and that will cover areas such as responding to patient calls, updating patient information in real-time and routine checks. It’s also important they it be compliant to industry standards, including AS3811.

Part of the communications tasks you will want a top Nurse Call system to do is have the ability to integrate smartphones, paging, wireless and VOIP telephony, ward signs, large screen information boards, email, patient entertainment terminals and duress systems. As well, you would want it to have software that can help with boosting workflow productivity efficiencies and improved resident safety.

Make sure the Nurse Call system you are looking at is modular, scalable, affordable and are easily upgradeable via software licences keys enabling heterogeneous connectivity to legacy hospital or aged care infrastructure such as Fire Panels, Access Control, Wi-Fi, RFID, Alarm Servers, Building Management, Billing Systems, Wandering Patient, DECT, Vocera and mobile telephones.

You’ll also appreciate one with IP and 900Mhz wireless ISM (industrial, scientific and medical) wireless technologies that can offer the most flexible, affordable and reliable solutions.

“At the core of the right Nurse Call system is that it boost efficiency while also reducing costs”

What some of our partners offer
One of the best communications solutions is Smart-Caller. It offers best-practice Nurse Call solutions to nursing homes, hospitals, domestic and self-care. It has current IT solutions where proven IP, VoIP (SIP) Wi-Fi play a big part in the overall system design.

A critical factor for any healthcare facility is providing security, whether that be an emergency situation such as an evacuation or a fire. A system that ties in with all Nurse Call applications is Mobicall. It can handle all Nurse Call, emergency calls, intrusion and fire detection systems. Other areas it deals with are lone worker protection and tracking.

To find out more about nurse call systems that support staff and patients, speak with one of our healthcare technical specialists here.

How SIP Trunking Services Create a Virtual Presence

Nextel Sip Trunking

By: NexTel Australia

August 11, 2019

While the initial setup costs for SIP trunking services are more than you’d expect to pay for standard phone lines, the long-term impacts are powerful. When setting up this system, you get to create a virtual presence by buying as many phone numbers as you need from as many different regions as necessary. This helps to appear that you’re right in a customer’s backyard, serving them with the quality that they demand.

Here are five ways you can create a virtual presence and what it can mean for your business.

1. Win Trust
One of the most central benefits of choosing SIP trunking is that you can create a wide variety of local numbers that can be catered to wherever you do business. Rather than having to have an office located in every major market you operate in, local numbers can be generated on a whim. This helps to build trust between you and your customers.

When customers see a local number listed as your business number or they get a call from a local number, they’ll feel an instant connection. While this can be troubling if they have lots of questions about local issues or how products and services interact with local concerns, the pros outweigh cons.

Trust is hard to come by in just about every industry. When you’re working with any customer base, there’s a built-in skepticism that everything you do is an attempt to sell them on something. Seeing a local number on their phone or dialing a local number breaks through a lot of that initial skepticism.

Combat the perceptions of businesses not caring about their customers by backing up your local number with expertise.

2. Back Up Your Expertise
While most customers trust that the companies they work with have a certain amount of expertise, it’s important for you to be able to back that up. By maintaining a business model where you’re connected to your customer base 24/7, you show customers that you’re willing to do the work. Customers trust companies that are available when they need them to be available.

Learn about your most essential markets before you create a number there. Having customer service reps with real tangible local knowledge can help assure customers that you know what you’re talking about. Back up your expertise simply by being available when your competitors aren’t.

SIP trunking gives you the chance to avoid irritating menu systems that lead callers down a rabbit hole. In most cases, they call someone and land on a customer service representative who knows nothing about what they’re calling about. When they have one specific number to call or one specific person to call, they can ensure that they’re talking to someone with answers.

3. Locate Your Office Where it Makes Sense
While you might service the east coast in a major way, you might have the most access to experts in your field on the west coast. When something like this occurs, you need to locate your business where it makes sense for you. Locating your office on the east coast could mean higher overall costs and could make it more challenging to start your business.

With SIP trunking services, you can assure your customers that you’re aiming to serve them with local individualized numbers. You can even assign people to service particular regions and give them numbers that correspond to those regions. The location of your office doesn’t have to matter.

What really matters is the perception of where your office is located. If people perceive that your office is located inside of their service region, they’re more apt to trust that you care about their region. While every customer wants to work with a business that has the resources of a global superpower, they want to feel like they’re talking to a local business over the phone.

4. Have a Virtual Contact Center
One of the fastest growing customer service solutions across the country is the virtual contact center. When you’re creating a business modeled on your locality, you don’t want to outsource calls to a call center far away.

Most consumers are well versed in the story of calling customer service and talking to someone who is 1,000 miles away and speaks their language secondarily. While this doesn’t always get in the way, it can be the cause of some miscommunication.

Customers will be reassured, no matter where your call center is located, if they call or they get a call from a local number. You can use this remote virtual contact center as a way to help balance out your workload. Customers won’t even know that their calls are being routed behind the scenes.

5. Be Available When Competitors Aren’t
One of the biggest benefits to SIP trunking is that you get to be around when your competitors aren’t around. Sending an email to someone and having it going ignored is stressful. When you call someone and it goes to voicemail, it’s hard to have faith that you’ll ever get a response.

When you have a SIP service, you get to manage that frustration. You can communicate at any time of day. Individuals and businesses get the chance to communicate when someone is unavailable. This is a huge benefit to companies of all shapes and sizes.

SIP Trunking Services Are a Powerful Tool
When you choose SIP trunking services you get the opportunity to expand the range of services you provide. You also get to update your system to something that works with 21st-century devices and customer service practices. By having a system that can remain flexible with how you provide services to your clients, you set yourself up to excel far beyond competitors.

Structured cabling – A Key factor for future of IT network organizations

Nextel Structured Cabling

By: NexTel Australia

August 4, 2019

Cabling plays a pivotal role in any IT network. This is a key area of investments in the field of IT that companies make in this competitive world. Right cabling system has a significant impact on key issues like network performance, network speed, power consumption and green strategies in the IT Network. Selecting the right cabling system is too important an issue to be ignored. Cameron Lyndon James from Nextel throws light on Structured Cabling.

Cabling is an occasional purchase rather than a regular one. The IT managers cannot be treated as IT experts in this field. It does mean that they often have to depend on information from contractors, consultants, installers, and suppliers. This kind of practice could be disastrous and depends on the quality of the information imparted to the system. Inadequate or unstructured information on cabling systems could lead to network failure.

In many occasions, it has been necessary to burst out a few structured cablings that are nonfunctional due to faults. Faults need to be traced, repaired and cost, money and time management has to be borne by the companies involved in it. Immediately impact of these faults may not be considered but may pose a threat to the system in the long run

Basic understanding of cabling market and its installation issues can be IT managers more informed choices. The question is not this, whether it is structured or not? Cheaper or not, but it isa blind network, without any means to manage or configure it easily.It is important when changes are to be made, for instance switching around connections to end-users, should there be a re-organization in an office.

Correctly labeled, patching of the panel in a structured cabling system makes it comfortable see every connection at a glance and changes can be made quickly and easily, without of special visit from a third party. Efficient installation means that any potential EMI or crosstalk options should be minimized for ensuring specified cables distances, minimal bends and using techniques, such as dual-pathing with the diverse routing of cables. Companies need to make changes to their cabling systems in the future. But nowadays, small, structured cabling is a sensible choice.

Copper v fibre
Now a day’s people are aware of the material options with them i.e. either copper or fiber. The most familiar in copper-cabling systems are complying with Category 5e and Category 6 and it will be predominant choices for a particular or typical of organization applications. In the recent past, the capabilities of copper’s have been enhanced with the introduction of a certain standard that enables it to support up to 10 GB/s Ethernet which is known as 10G BASE-T. Copper cabling is the perfect fit for existing desktop uses but has its limitations. It is hard to argue in the case of copper too much beyond 10 GB/s, but not at the lengths required in cabling systems. Not only do problems, such as managing EMI, have a negative feeling for higher data rates, with the need for a high degree of installation skill is required. High speed the data transfer rate, high power of consumption, operational costs are required,

Optical Fiber Cable needs minimal power as compared to copper. Nearly 1-5 watts per fiber port is needed as compared to 10-15 watts per copper port. Companies keep a close vigil on power consumption and focus on their green credentials. This is an important aspect to be considered with respect to production. The optical fiber cable is more environmentally friendly. It can’t be recycled and has a longer lifespan.

The optical fibre cable is advantageous to use over copper cable due to higher density, less weight less space requirement. It is resistant rather impossible to ‘hack’ and is also resistant to EMI. It is made of non-conductive material, and hence it is highly beneficial to be used in electrical isolation environments like in between buildings. It does not have hazardous environments threat for example because it does not catch fire or spark in an explosive environment. Prediction of data traffic speeds of the future can be judged as of now but fiber’s limit is a long way from being reached in future. Long-term cabling investment in it will support rising data traffic volumes and transfer speeds for years to come for an organization. It is also beneficial and economical to be considered for continuity of business in future for storage of area networks, data centers, even general desktop connections, and any mission-critical applications.

When fibre is not the best fit
Fibre is not the best choice in every instance. Copper cabling is perfectly choice for LAN (Local area networks) where the support for desktop applications is prime. Since the cost of raw copper is quite high and optical fibre is less expensive but still the copper is more economical to install and easy to operate to be equipped with NICs and switches. Copper cabling needs less skill for installation, despite of the fact that its advantage is being eroded with 10G BASE-T that requires greater precision in order to meet its performance promises.

Optical fibre is much trickier to get right and currently.Presently, there are very less trained experts of OFC installers.This scenario will change with passage of timeas OFC becomes more familiar. Errors like incorrect polishing of fibre ends, may lead to bad contact which is not established between two cables, can impairthe networkperformance and there are chances of getting the curvature wrong are quite high.

New developments in the field of IT network are quite helpful to simplify fibre installation and bring it within reach of the end user. For Examples No-polish connectors that eliminate the need to polish fibre ends on site, integral connector covers that ensure ambient particles like dust that do not get into the connection during installation and impair the signal.

Installation issues
Be that as it may, establishment issues are not contained to fiber using any and all means. In reality, throughout the years I have seen many system issues brought about by poor cabling establishment. The issue is that numerous installers are either not prepared at all or have not gotten normal boost preparing throughout the years. ‘Old hands’ pass on negative behavior patterns to junior individuals from the group. Understanding the particular establishment prerequisites of various cabling brands is significant as well. This is the reason while picking a cabling framework installer, search for the accompanying:

Proven track record in the right technology
This isn’t simply in cabling, however, in the organization picked. For example, if a fiber organize is included, the organization ought to have the capacity to refer to reference instances of past fiber establishments.

Recognized training
In a perfect world, this ought to be a blend of NVCQs, which spread the general fundamentals of cabling establishment, in addition to explicit preparing from the seller whose brand of cabling framework is being introduced. For instance, at 3M we run instructional classes explicitly for cabling installers utilizing our Volition cabling embellishments and frameworks. Makers’ directions fluctuate, so preparing on one brand may not have any significant bearing to other people.

Use of appropriate tools and products
What is accessible available has made considerable progress lately. There are new items, for example, the no clean connectors referenced before, that can fundamentally improve consistency of establishment. Different items can accelerate establishment time, or diminish the requirement for authority apparatuses. At the point when explicit instruments are required, these ought’s to be clear: there is no reason for installers to utilize standard art blades to get ready links (which can prompt link scratching, prompting future issues).

Understanding and appreciation of industry standards
These are there all things considered. They furnish installers with a manual for best practice, just as giving the end client a dimension of assurance. There is a scope of industry guidelines administering links, however to the extent the UK showcase is concerned, the CENELEC (the European Committee for Electrotechnical Standardization) gauges are presumably the most appropriate and broadly perceived. These guidelines have been reconsidered in recent years and change normally, so it is fundamental that the picked installer is state-of-the-art on ongoing advancements, especially with respect to the primary CENELEC 50173 standard, which was refreshed in 2007 to incorporate explicit parts for various conditions, for instance, the workplace, mechanical situations, and server farms.

Upline recommendations and suggestions of important factors about structured cabling can help IT managers to ensure that they are remain more equipped to take effective, structured, informed and accurate decisions for cabling systems with the best suited to their futuristic needs.

ACCC publishes latest NBN wholesale statistics


By: NexTel Australia

July 28, 2019

Almost 4.5 million customers are now receiving a broadband service via the National Broadband Network (NBN), the Australian Competition and Consumer Commission (ACCC) has revealed with the publication of its latest ‘NBN Wholesale Market Indicators Report’. Per the regulator, as at 30 September 2018 there were a total of 4.488 million subscribers being served across all the various elements of the NBN, up from 3.038 million a year earlier. Of those, the largest proportion (2.246 million) are served via fibre-to-the-node (FTTN) technology, almost double the 1.217 million reported a year earlier. Fibre-to-the-premises (FTTP) connections were the next largest, at 1.297 million, up 10.6% year-on-year, while HFC accesses numbered 442,542 (3Q17: 290,749).

With work in New South Wales scheduled to begin on 18 March, Vodafone Australia’s customers in the Australian Capital Territory (ACT) are already said to be experiencing the benefits of the newly allocated 4G 2100Mhz spectrum. Looking ahead, meanwhile, similar upgrades in Victoria, Queensland, Western Australia and South Australia are expected to be undertaken ‘throughout 2019’.

In terms of the providers offer access over the NBN to consumers, Telstra served the largest number of subscribers – 2.237 million at end-September 2018, up from 1.504 million a year earlier. TPG Group had a total of 974,311 customers accessing its service via the NBN at the end of the reporting period, up from 691,588, while Optus had 609,602 (3Q17: 409,022), and Vocus 386,551 (261,588).

Also of note, almost 50% of all NBN-based customers are now signed up to a service offering downlink speeds of at least 50Mbps. With there being 1.838 million customers on the 50Mbps NBN tariff at end-September 2018, up from just 122,268 a year earlier, the number of 100Mbps accesses was up 11% y-o-y at 394,926, though this was down from a peak of 414,002 at end-March 2018.

Vodafone Australia to begin refarming 2100MHz spectrum for 4G in New South Wales


By: NexTel Australia

July 21, 2019

Vodafone Australia is set to begin boosting its 4G infrastructure across ‘select areas’ of New South Wales, with a view to providing improved services and increased capacity to more than two million subscribers living there. In a press release regarding its planned network development, the cellco noted that the upgrade involves it refarming spectrum in the 2100MHz band, which is currently used for 3G services, for use in the 4G network.

With work in New South Wales scheduled to begin on 18 March, Vodafone Australia’s customers in the Australian Capital Territory (ACT) are already said to be experiencing the benefits of the newly allocated 4G 2100Mhz spectrum. Looking ahead, meanwhile, similar upgrades in Victoria, Queensland, Western Australia and South Australia are expected to be undertaken ‘throughout 2019’.

An increasingly mobile workforce Workers are no longer tied to their desks and jobs are becoming much less office-based. Our survey found that a third of the workers spend more than four hours away from their desk during their working day. With 18% away for eight hours or more, a significant number of service sector workers are completely mobile.

Vodafone Australia’s Chief Technology Officer, Kevin Millroy, said of the project: ‘This upgrade will ensure the 4G network gets a capacity boost, so more of our customers can use their data to stream their favourite content or use social media, while still keeping our 3G network strong. Once the work is complete in each state, we will be delivering even better service to more than 90% of Vodafone’s mobile subscribers across Australian metro areas

How Innovative Communications Solutions Can Help Busy

blog detail img

By: NexTel Australia

July 14, 2019

The world is changing. The way we communicate has been transformed and the world of work is adapting to new technology. We wanted to learn more about how people’s working lives have changed, and their frustrations with technology that hasn’t quite caught up, so we launched a targeted research campaign to learn more.

Our research surveyed over 2000 service sector employees to better understand the ways in which the world of work is changing and how communications service providers could provide products and tools that could help them reclaim their time.

An increasingly mobile workforce Workers are no longer tied to their desks and jobs are becoming much less office-based. Our survey found that a third of the workers spend more than four hours away from their desk during their working day. With 18% away for eight hours or more, a significant number of service sector workers are completely mobile.

We wanted to find out just how productive employees are during this time away from their desk. Do they find they are catching up on missed work when they are back at the office? Are they continuing their jobs on the move? And, more importantly, do they

have the tools they need to do their work effectively?

Cohesive communications Dubber are always looking for ways to help people to manage their communications and make the most of every phone call. We were interested to find that over a quarter of all workers we surveyed make more than five business calls a week while mobile, and a tenth do the majority of their business calls on the move. With all these conversations taking place away from a desk, a keyboard, and a trusty notepad, it can be difficult to keep track of everything that takes place during a conversation.

MVNO Monday: a guide to the week’s virtual operator developments

local seo

By: NexTel Australia

July 7, 2019

VIEO, the holding company which owns multi-country MVNO Lebara Group, has reported consolidated revenues of EUR123.0 million (USD138.1 million) for the three months ended 31 December 2018, down 11% year-on-year. In operational terms, Lebara accounted for 2.3 million subscribers at end-2018, down 90,000 quarter-on-quarter on a like-for-like basis. (Note: this figure excludes Lebara Spain, which was sold to Grupo MASMOVIL in 3Q18, removing 423,000 customers from the group total.) Lebara Germany was particularly hard hit in 2018, with new registration requirements for SIM card owners – including ID checks – causing its user base to plummet 17% over the twelve-month period. In another development of note, during the quarter Lebara Netherlands renewed its MNO agreement with KPN, extending its network access to 2021. Three further negotiations in separate markets are expected to conclude during the first half of 2019, the group adds.

Australian MVNO amaysim has reported that its mobile user base increased 3.9% in the twelve months ended 31 December 2017, from to 1.127 million to 1.171 million. The firm reported net revenue of AUD263.0 million (USD185.2 million) for the period under review, alongside gross profit of AUD79.0 million and underlying EBITDA of AUD29.2 million.

An increasingly mobile workforce Workers are no longer tied to their desks and jobs are becoming much less office-based. Our survey found that a third of the workers spend more than four hours away from their desk during their working day. With 18% away for eight hours or more, a significant number of service sector workers are completely mobile.

France’s La Poste Mobile – a joint venture between Le Groupe La Poste (51%) and SFR (49%) – has reported that its subscriber base reached 1.5 million customers at 31 December 2018, an increase of 10.3% on an annualised basis. Of the 616,000 new customers added by the MVNO, 512,000 were said to be ‘new subscribers’.

Taiwanese tech vendor ASUS will launch an MVNO called ZenSIM in Japan on 15 March in association with local ISP/MVNO IIJ

According to the Financial Tribune, Iran Electronics Industries (Sairan) has signed an agreement with Tehran-based ISP HiWeb to establish an MVNO. Sairan will have a 70% stake in the JV, which will target the M2M sector, with a particular focus on smart meters. The agreement is said to be valid for five years and is renewable. As previously reported by MVNO Monday, HiWeb was in the first wave of MVNOs provisionally authorised by the Communications Regulatory Authority (CRA) back in July 2016.

Costa Rican MVNO fullmovil, which was launched by state-backed Radiografica Costarricense (RACSA) in September 2011, will shut down on 1 April, the parent company has confirmed. The MVNO’s decision to exit the market was authorised by the Superintendency of Telecommunications (Superintendencia de Telecomunicaciones, Sutel) on 6 February. fullmovil is the second Costa Rican MVNO to call it quits this year, following Tuyo Movil, which stopped signing up new users on 15 January, ahead of a 15 April shutdown.