Support

Thanks for reaching out to the Nextel Support Team.

We value your enquiry. Our company is growing at a fast pace and we need to keep up with times with support ticketing and a seemless integration between your support enquiry and a speedy resolution. Once you log a support ticket, our processes and information sharing between each other become fully automated. We ask you to complete the support fields on the right and then your support enquiry is all underway. Should you have an urgent matter, please call us on 139 139. 24 hours 7 days.

Give us a call on

139 139

Contact Us

Is there a difference between VoIP and digital phone lines?

voip from isdn

By: NexTel Australia

October 21, 2019

Is there a difference between VoIP and digital phone lines?

Your current phone system uses digital connections, so it must be VoIP, right? If you are still connected via ISDN, then that’s probably not true. The world has truly moved on from ISDN and nowhere is that more evident than in our offices and places of business.

The advances in technology allow us to reach a much wider audience, more regularly. Email, messaging and conferencing services are chaning the way we communicate – but we still need to simply be able to call people up on occasion to nail down important details. It’s very important to understand what works best in your business before choosing a communications method. For instance, older team members (often senior management) may prefer using a ‘landline’. Younger or more tech savvy members are already familiar with the VoIP (Voice over Internet Protocol) options in place.

But isn’t a phone just a phone?

To the end user, simply picking up a handset and being able to dial someone else is the goal. What happens in between is up for discussion, How that message travels can be streamlined and the costs minimised. At the point your voice gets tranformed from sound (analog) to data (digital), the route it takes can now be entirely controlled and managed via computer over the internet – taking V voice O over I internet P protocol (VoIP). Because internet plans are so competitive, you can kiss those expensive dedicated phone lines goodbye and reap the benefits that Internet Telephony can achieve.

Say goodbye to expensive PABX systems

Because the calls are instantly converted to digital, they can travel anywhere to get routed. Your “phone system" doesn’t even need to be on premises, with many business taking advantage of cloud based PABX functionality without having to have an expensive phone system in house. Often, these cloud systems have many more features such as call routing, queing and hunting built in, not purchased as extras, but as standard.

Cabling is easier too

IP Phones run off the same cabling system as the computer in your office. Most have an in and an out port, meaning you only have to lay one cable to the desk…which goes into the phone and the PC is then plugged in to the out port of the phone. They also come in a wireless flavour, meaning less clutter on the desk.

Video phones are finally here!

Many IP phones come with a built in screen and camera, so you can optionally speak face to face with the person at the other end (if they are similarly equipped).

For all your cloud migration needs, fill in your details on this form or:

CALL US 139 139

How to Transfer a Phone System to VOIP from ISDN

By: NexTel Australia

October 14, 2019

Still on ISDN? How to Transfer Your Phone System to VOIP

The NBN is dramatically improving internet communications in Australia. There are great benefits at many levels. From a medium to large business perspective, faster and more reliable Internet services mean that staff are able to easily work remotely and from many different locations enabling cloud services for phone, email, file sharing and more.

The new NBN network is displacing old PSTN and ISDN services and they will soon be phased out. The old analog “copper line" has had its day. ISDN was a real watershed for communications but that technology was introduced back in 1986 – and in this very fast moving part of telecommunications – it’s very last century! One very valuable thing that ISDN allowed was the ability to have multiple lines coming into a business on a single cable. NBN also allows the same thing, but instead of just voice and slow internet, NBN allows very high speed internet and on-demand lines for voice and video – all on a single cable. And as more services are made available on the cloud, having bandwidth on demand is becoming crucial for businesses of all sizes.

Putting your phone system in the cloud

Cloud phone services simply use the internet to connect. There are simply no separate lines needed (so no additional costs). Instead of an expensive PABX system on site, all the processing power of the system is available in the cloud. All your staff need is an internet connection – whether shared on your office site or on their mobile phone or laptop/tablet.

Features such as hunt groups, queues, auto-attendant and the like can all be switched on or off as needed – by your service provider instead of having to call a technician in to make changes to your on-premises system.

Some features that can be available are:

  • Call recording, extension dialling, auto attendant and ring groups
  • Video meetings and web conferencing
  • A single communication system for all employees across multiple locations on any device
  • Significant savings on what you are paying now

A cloud-based phone system can also have a larger impact on your medium to large business. Your workforce becomes better connected and more productive – and when more of them engage with more of your customers in real-time, your service standards improve.

A cloud based phone system is also highly scalable. As your business needs change, more locations can be opened and adding  remote workers simply takes a phone call. Existing legacy PABX systems cannot compete either from a cost or flexibility point of view.

Your business gains agility and flexibility – along with connectivity at the click of a button. Integration with your company’s CRM system is also made very easy.

For all your cloud migration needs, fill in your details on this form or:

CALL US 139 139

Choosing the business internet connection that’s right for your business

choosing-the-business-internet-connection-thats-right-for-your-business

By: NexTel Australia

October 7, 2019

Not All Business Internet Plans Are the Same

A reliable Internet connection is very important to a business, whether large or small. Choosing an Internet Provider (ISP) can be confusing at the best of times – working out which one is just right your requirements. The right business Internet plan means that your staff can communicate quickly and easily with each other, your customers and suppliers. There are many ISP’s out there, so it’s important to make time to work out which one will provide the best fit for your particular situation. It’s not just about how fast it is – flexibility and scalability are also very important factors for business internet.

We’ve put together this handy checklist to help you along.

Checklist

1. The Need for Speed

Yes, it’s not just about speed – but speed is important. A slow connection can be frustrating and reduce productivity. It’s very important that you have the right bandwidth to deal with high data usage, multi-location and sensitive data. Remember, it’s not just web traffic you are catering for – your telephone system will probably also be carried on it – imagine if your connection were so slow that your phones stopped working!

Older technology such as ADSL would offer speeds such as 24Mbps/512Kbps (asymmetric) – meaning data came down to your location faster than it travelled out. A symmetrical service might offer 2Mbps/2Mbps (symmetric), meaning it was the same speed both ways (but notice that the download speed was way slower. These speeds were also offered as “best effort” meaning that there was no guarantee that you would consistently achieve them.

2. Good Upload Speed is Critical

As more and more services have moved to the cloud, the upload speed has become very important. When your team needs to share files in many different ways to many different people, fast upload speeds are essential.

3. Great Support

In theory, you should never have to bother talking further with your ISP unless you need to make changes to your service. However, inevitably things do go wrong – and when they do, you want to make sure your ISP is able to fix them quickly and efficiently. Most ISPs now operate under a Service Level Agreement (SLA). Simply put, if they do not perform to the level of support they promise, you are entitled to be compensated. Not all SLAs are the same, but they should include at a minimum:

  • Security and Uptime Guarantees
  • Guaranteed Resolution Timelines
  • Local 24/7 technical support
  • A track record of not making customers wait on hold for unreasonable lengths of time.

NexTel Offers it All

A high speed internet connection from NexTel offers all of the above – and all competitively priced and backed by a rock solid reputation for service.

For all your cloud migration needs, fill in your details on this form or:

CALL US 139 139

The fibre installers the professionals use

the-fibre-installers-the-professionals-use

By: NexTel Australia

September 29, 2019

Professional Fibre Installers

Are you an IT business or cabler that doesn’t really specialise in fibre? Do you use a fibre installer that is not completely up to date with the latest do’s and don’ts or what’s hot? We hear some horror stories about badly performing fibre cables or installation problems that could simply have been avoided by getting the right fibre installer in the first place.

Not all Fibre Installers are Equal

Until 2014, there were no specific endorsements or training that registered cable installers needed to have to be able to install fibre optic cabling. After that date, you needed the training to get registered. However, there was never  requirement for existing registered cables to get the training – so there are plenty of businesses out there that are not fully up to date with developments in this very complicated field.

It’s Hard to Know Who to Trust

Many fibre installers are providing this service as part of a larger company that may also provide services such as IT or networking support. The last thing you want as an IT company is to introduce a competitor into one of your customers’ sites. You need a fibre installer that will give great advice, a competitive price and give you support for just what your require. It also helps if that company can provide more support with connectivity between sites, or more detailed cabling service – such as structured cabling.

Get to Know NexTel

At NexTel, we know fibre. We’ve been installing it for decades and we stay ahead of our competition by ensuring our technical staff are completely up to date with the latest improvements in the field.

For all your cloud migration needs, fill in your details on this form or:

CALL US 139 139

Are there WiFi Office Phones?

wifi office phones

By: NexTel Australia

August 24, 2019

Can You Get a Wifi Office Phones?

With technology absolutely everywhere now, cabling is becoming every more difficult to manage in the office. WiFi has been a great way to connect your computers and mobile devices, but what about WiFI office phones? Well, they’re here now, and many existing handsets can be fitted with WiFi dongles for as little as $50.

When you consider that running a cable to a point in the office can often cost three times as much, WiFi office phones make a lot of sense. If your current handsets cannot use a dongle, replacing them with WiFi office phones will still probably be more cost effective. And you get the added bonus of less wires on your desk!

How WiFi Works

A WiFi network makes use of radio waves to transmit and receive information across a network. A WiFi device includes an adapter that will translate data to a radio signal. This same signal will be transmitted to another device known as the router. Once received, that data will be sent to the Internet through a wired Ethernet connection.

As the wireless router works as a two-way traffic, the data received from the Internet will also pass through the router to be received by your WiFi device’s wireless adapter.

For Wifi Office Phones to Work, You Need a Good WiFi Infrastructure.

Depending on the size of your office, sometimes a single WiFi access point is not enough. So what happens when you need to add another one? It’s not as straightforward as it sounds – WiFi access points need to be installed and configured in such a way that they can share information between themselves and the rest of the network. NexTel are highly experienced when it comes to implementing structured WiFi. As more and more devices in the office become WiFi enabled, a professionally managed, secure installation is becoming ever more necessary.

Of course, all WiFi access points will be connected to the network via cabling, and NexTel have a long history of providing high quality data cabling installations for small, medium and large offices.

What’s Next?

If you would like to find out if you existing system can be adapted for WiFi office phones, or to get your office cabling up to scratch, please get in touch with NexTel.

 

Aged Care Nurse Call & Health Care Communication Systems

Nextel Aged Care

By: NexTel Australia

August 18, 2019

Navigating new healthcare technologies is a big and sometimes daunting responsibility for hospital, aged care and retirement home leaders. One of the issues many of them would need to examine in healthcare technology is – are all Nurse Call systems the same?

No, not all Nurse Call systems are the same. A good Nurse Call system needs to have a focus and that means it needs to greatly boost the workflow and efficiency of caregivers while also dealing with growing demands within the healthcare environment. That includes system growing patient numbers and the ever-present pressure on budgets.

What a good Nurse Call system looks like
It needs to provide the most up-to-date technology for efficient communications tasks and that will cover areas such as responding to patient calls, updating patient information in real-time and routine checks. It’s also important they it be compliant to industry standards, including AS3811.

Part of the communications tasks you will want a top Nurse Call system to do is have the ability to integrate smartphones, paging, wireless and VOIP telephony, ward signs, large screen information boards, email, patient entertainment terminals and duress systems. As well, you would want it to have software that can help with boosting workflow productivity efficiencies and improved resident safety.

Make sure the Nurse Call system you are looking at is modular, scalable, affordable and are easily upgradeable via software licences keys enabling heterogeneous connectivity to legacy hospital or aged care infrastructure such as Fire Panels, Access Control, Wi-Fi, RFID, Alarm Servers, Building Management, Billing Systems, Wandering Patient, DECT, Vocera and mobile telephones.

You’ll also appreciate one with IP and 900Mhz wireless ISM (industrial, scientific and medical) wireless technologies that can offer the most flexible, affordable and reliable solutions.

“At the core of the right Nurse Call system is that it boost efficiency while also reducing costs”

What some of our partners offer
One of the best communications solutions is Smart-Caller. It offers best-practice Nurse Call solutions to nursing homes, hospitals, domestic and self-care. It has current IT solutions where proven IP, VoIP (SIP) Wi-Fi play a big part in the overall system design.

A critical factor for any healthcare facility is providing security, whether that be an emergency situation such as an evacuation or a fire. A system that ties in with all Nurse Call applications is Mobicall. It can handle all Nurse Call, emergency calls, intrusion and fire detection systems. Other areas it deals with are lone worker protection and tracking.

To find out more about nurse call systems that support staff and patients, speak with one of our healthcare technical specialists here.

How SIP Trunking Services Create a Virtual Presence

Nextel Sip Trunking

By: NexTel Australia

August 11, 2019

While the initial setup costs for SIP trunking services are more than you’d expect to pay for standard phone lines, the long-term impacts are powerful. When setting up this system, you get to create a virtual presence by buying as many phone numbers as you need from as many different regions as necessary. This helps to appear that you’re right in a customer’s backyard, serving them with the quality that they demand.

Here are five ways you can create a virtual presence and what it can mean for your business.

1. Win Trust
One of the most central benefits of choosing SIP trunking is that you can create a wide variety of local numbers that can be catered to wherever you do business. Rather than having to have an office located in every major market you operate in, local numbers can be generated on a whim. This helps to build trust between you and your customers.

When customers see a local number listed as your business number or they get a call from a local number, they’ll feel an instant connection. While this can be troubling if they have lots of questions about local issues or how products and services interact with local concerns, the pros outweigh cons.

Trust is hard to come by in just about every industry. When you’re working with any customer base, there’s a built-in skepticism that everything you do is an attempt to sell them on something. Seeing a local number on their phone or dialing a local number breaks through a lot of that initial skepticism.

Combat the perceptions of businesses not caring about their customers by backing up your local number with expertise.

2. Back Up Your Expertise
While most customers trust that the companies they work with have a certain amount of expertise, it’s important for you to be able to back that up. By maintaining a business model where you’re connected to your customer base 24/7, you show customers that you’re willing to do the work. Customers trust companies that are available when they need them to be available.

Learn about your most essential markets before you create a number there. Having customer service reps with real tangible local knowledge can help assure customers that you know what you’re talking about. Back up your expertise simply by being available when your competitors aren’t.

SIP trunking gives you the chance to avoid irritating menu systems that lead callers down a rabbit hole. In most cases, they call someone and land on a customer service representative who knows nothing about what they’re calling about. When they have one specific number to call or one specific person to call, they can ensure that they’re talking to someone with answers.

3. Locate Your Office Where it Makes Sense
While you might service the east coast in a major way, you might have the most access to experts in your field on the west coast. When something like this occurs, you need to locate your business where it makes sense for you. Locating your office on the east coast could mean higher overall costs and could make it more challenging to start your business.

With SIP trunking services, you can assure your customers that you’re aiming to serve them with local individualized numbers. You can even assign people to service particular regions and give them numbers that correspond to those regions. The location of your office doesn’t have to matter.

What really matters is the perception of where your office is located. If people perceive that your office is located inside of their service region, they’re more apt to trust that you care about their region. While every customer wants to work with a business that has the resources of a global superpower, they want to feel like they’re talking to a local business over the phone.

4. Have a Virtual Contact Center
One of the fastest growing customer service solutions across the country is the virtual contact center. When you’re creating a business modeled on your locality, you don’t want to outsource calls to a call center far away.

Most consumers are well versed in the story of calling customer service and talking to someone who is 1,000 miles away and speaks their language secondarily. While this doesn’t always get in the way, it can be the cause of some miscommunication.

Customers will be reassured, no matter where your call center is located, if they call or they get a call from a local number. You can use this remote virtual contact center as a way to help balance out your workload. Customers won’t even know that their calls are being routed behind the scenes.

5. Be Available When Competitors Aren’t
One of the biggest benefits to SIP trunking is that you get to be around when your competitors aren’t around. Sending an email to someone and having it going ignored is stressful. When you call someone and it goes to voicemail, it’s hard to have faith that you’ll ever get a response.

When you have a SIP service, you get to manage that frustration. You can communicate at any time of day. Individuals and businesses get the chance to communicate when someone is unavailable. This is a huge benefit to companies of all shapes and sizes.

SIP Trunking Services Are a Powerful Tool
When you choose SIP trunking services you get the opportunity to expand the range of services you provide. You also get to update your system to something that works with 21st-century devices and customer service practices. By having a system that can remain flexible with how you provide services to your clients, you set yourself up to excel far beyond competitors.

Structured cabling – A Key factor for future of IT network organizations

Nextel Structured Cabling

By: NexTel Australia

August 4, 2019

Cabling plays a pivotal role in any IT network. This is a key area of investments in the field of IT that companies make in this competitive world. Right cabling system has a significant impact on key issues like network performance, network speed, power consumption and green strategies in the IT Network. Selecting the right cabling system is too important an issue to be ignored. Cameron Lyndon James from Nextel throws light on Structured Cabling.

Cabling is an occasional purchase rather than a regular one. The IT managers cannot be treated as IT experts in this field. It does mean that they often have to depend on information from contractors, consultants, installers, and suppliers. This kind of practice could be disastrous and depends on the quality of the information imparted to the system. Inadequate or unstructured information on cabling systems could lead to network failure.

In many occasions, it has been necessary to burst out a few structured cablings that are nonfunctional due to faults. Faults need to be traced, repaired and cost, money and time management has to be borne by the companies involved in it. Immediately impact of these faults may not be considered but may pose a threat to the system in the long run

Basic understanding of cabling market and its installation issues can be IT managers more informed choices. The question is not this, whether it is structured or not? Cheaper or not, but it isa blind network, without any means to manage or configure it easily.It is important when changes are to be made, for instance switching around connections to end-users, should there be a re-organization in an office.

Correctly labeled, patching of the panel in a structured cabling system makes it comfortable see every connection at a glance and changes can be made quickly and easily, without of special visit from a third party. Efficient installation means that any potential EMI or crosstalk options should be minimized for ensuring specified cables distances, minimal bends and using techniques, such as dual-pathing with the diverse routing of cables. Companies need to make changes to their cabling systems in the future. But nowadays, small, structured cabling is a sensible choice.

Copper v fibre
Now a day’s people are aware of the material options with them i.e. either copper or fiber. The most familiar in copper-cabling systems are complying with Category 5e and Category 6 and it will be predominant choices for a particular or typical of organization applications. In the recent past, the capabilities of copper’s have been enhanced with the introduction of a certain standard that enables it to support up to 10 GB/s Ethernet which is known as 10G BASE-T. Copper cabling is the perfect fit for existing desktop uses but has its limitations. It is hard to argue in the case of copper too much beyond 10 GB/s, but not at the lengths required in cabling systems. Not only do problems, such as managing EMI, have a negative feeling for higher data rates, with the need for a high degree of installation skill is required. High speed the data transfer rate, high power of consumption, operational costs are required,

Optical Fiber Cable needs minimal power as compared to copper. Nearly 1-5 watts per fiber port is needed as compared to 10-15 watts per copper port. Companies keep a close vigil on power consumption and focus on their green credentials. This is an important aspect to be considered with respect to production. The optical fiber cable is more environmentally friendly. It can’t be recycled and has a longer lifespan.

The optical fibre cable is advantageous to use over copper cable due to higher density, less weight less space requirement. It is resistant rather impossible to ‘hack’ and is also resistant to EMI. It is made of non-conductive material, and hence it is highly beneficial to be used in electrical isolation environments like in between buildings. It does not have hazardous environments threat for example because it does not catch fire or spark in an explosive environment. Prediction of data traffic speeds of the future can be judged as of now but fiber’s limit is a long way from being reached in future. Long-term cabling investment in it will support rising data traffic volumes and transfer speeds for years to come for an organization. It is also beneficial and economical to be considered for continuity of business in future for storage of area networks, data centers, even general desktop connections, and any mission-critical applications.

When fibre is not the best fit
Fibre is not the best choice in every instance. Copper cabling is perfectly choice for LAN (Local area networks) where the support for desktop applications is prime. Since the cost of raw copper is quite high and optical fibre is less expensive but still the copper is more economical to install and easy to operate to be equipped with NICs and switches. Copper cabling needs less skill for installation, despite of the fact that its advantage is being eroded with 10G BASE-T that requires greater precision in order to meet its performance promises.

Optical fibre is much trickier to get right and currently.Presently, there are very less trained experts of OFC installers.This scenario will change with passage of timeas OFC becomes more familiar. Errors like incorrect polishing of fibre ends, may lead to bad contact which is not established between two cables, can impairthe networkperformance and there are chances of getting the curvature wrong are quite high.

New developments in the field of IT network are quite helpful to simplify fibre installation and bring it within reach of the end user. For Examples No-polish connectors that eliminate the need to polish fibre ends on site, integral connector covers that ensure ambient particles like dust that do not get into the connection during installation and impair the signal.

Installation issues
Be that as it may, establishment issues are not contained to fiber using any and all means. In reality, throughout the years I have seen many system issues brought about by poor cabling establishment. The issue is that numerous installers are either not prepared at all or have not gotten normal boost preparing throughout the years. ‘Old hands’ pass on negative behavior patterns to junior individuals from the group. Understanding the particular establishment prerequisites of various cabling brands is significant as well. This is the reason while picking a cabling framework installer, search for the accompanying:

Proven track record in the right technology
This isn’t simply in cabling, however, in the organization picked. For example, if a fiber organize is included, the organization ought to have the capacity to refer to reference instances of past fiber establishments.

Recognized training
In a perfect world, this ought to be a blend of NVCQs, which spread the general fundamentals of cabling establishment, in addition to explicit preparing from the seller whose brand of cabling framework is being introduced. For instance, at 3M we run instructional classes explicitly for cabling installers utilizing our Volition cabling embellishments and frameworks. Makers’ directions fluctuate, so preparing on one brand may not have any significant bearing to other people.

Use of appropriate tools and products
What is accessible available has made considerable progress lately. There are new items, for example, the no clean connectors referenced before, that can fundamentally improve consistency of establishment. Different items can accelerate establishment time, or diminish the requirement for authority apparatuses. At the point when explicit instruments are required, these ought’s to be clear: there is no reason for installers to utilize standard art blades to get ready links (which can prompt link scratching, prompting future issues).

Understanding and appreciation of industry standards
These are there all things considered. They furnish installers with a manual for best practice, just as giving the end client a dimension of assurance. There is a scope of industry guidelines administering links, however to the extent the UK showcase is concerned, the CENELEC (the European Committee for Electrotechnical Standardization) gauges are presumably the most appropriate and broadly perceived. These guidelines have been reconsidered in recent years and change normally, so it is fundamental that the picked installer is state-of-the-art on ongoing advancements, especially with respect to the primary CENELEC 50173 standard, which was refreshed in 2007 to incorporate explicit parts for various conditions, for instance, the workplace, mechanical situations, and server farms.

Conclusion
Upline recommendations and suggestions of important factors about structured cabling can help IT managers to ensure that they are remain more equipped to take effective, structured, informed and accurate decisions for cabling systems with the best suited to their futuristic needs.

ACCC publishes latest NBN wholesale statistics

blogging

By: NexTel Australia

July 28, 2019

Almost 4.5 million customers are now receiving a broadband service via the National Broadband Network (NBN), the Australian Competition and Consumer Commission (ACCC) has revealed with the publication of its latest ‘NBN Wholesale Market Indicators Report’. Per the regulator, as at 30 September 2018 there were a total of 4.488 million subscribers being served across all the various elements of the NBN, up from 3.038 million a year earlier. Of those, the largest proportion (2.246 million) are served via fibre-to-the-node (FTTN) technology, almost double the 1.217 million reported a year earlier. Fibre-to-the-premises (FTTP) connections were the next largest, at 1.297 million, up 10.6% year-on-year, while HFC accesses numbered 442,542 (3Q17: 290,749).

With work in New South Wales scheduled to begin on 18 March, Vodafone Australia’s customers in the Australian Capital Territory (ACT) are already said to be experiencing the benefits of the newly allocated 4G 2100Mhz spectrum. Looking ahead, meanwhile, similar upgrades in Victoria, Queensland, Western Australia and South Australia are expected to be undertaken ‘throughout 2019’.

In terms of the providers offer access over the NBN to consumers, Telstra served the largest number of subscribers – 2.237 million at end-September 2018, up from 1.504 million a year earlier. TPG Group had a total of 974,311 customers accessing its service via the NBN at the end of the reporting period, up from 691,588, while Optus had 609,602 (3Q17: 409,022), and Vocus 386,551 (261,588).

Also of note, almost 50% of all NBN-based customers are now signed up to a service offering downlink speeds of at least 50Mbps. With there being 1.838 million customers on the 50Mbps NBN tariff at end-September 2018, up from just 122,268 a year earlier, the number of 100Mbps accesses was up 11% y-o-y at 394,926, though this was down from a peak of 414,002 at end-March 2018.

Vodafone Australia to begin refarming 2100MHz spectrum for 4G in New South Wales

mobile

By: NexTel Australia

July 21, 2019

Vodafone Australia is set to begin boosting its 4G infrastructure across ‘select areas’ of New South Wales, with a view to providing improved services and increased capacity to more than two million subscribers living there. In a press release regarding its planned network development, the cellco noted that the upgrade involves it refarming spectrum in the 2100MHz band, which is currently used for 3G services, for use in the 4G network.

With work in New South Wales scheduled to begin on 18 March, Vodafone Australia’s customers in the Australian Capital Territory (ACT) are already said to be experiencing the benefits of the newly allocated 4G 2100Mhz spectrum. Looking ahead, meanwhile, similar upgrades in Victoria, Queensland, Western Australia and South Australia are expected to be undertaken ‘throughout 2019’.

An increasingly mobile workforce Workers are no longer tied to their desks and jobs are becoming much less office-based. Our survey found that a third of the workers spend more than four hours away from their desk during their working day. With 18% away for eight hours or more, a significant number of service sector workers are completely mobile.

Vodafone Australia’s Chief Technology Officer, Kevin Millroy, said of the project: ‘This upgrade will ensure the 4G network gets a capacity boost, so more of our customers can use their data to stream their favourite content or use social media, while still keeping our 3G network strong. Once the work is complete in each state, we will be delivering even better service to more than 90% of Vodafone’s mobile subscribers across Australian metro areas